MONTREAL, QC, April 6, 2020/CNW Telbec/ — The management of the Ogilvie Group deplores the comments made by the Journal de Montréal in its April 1st edition to the effect that the company is not recognized as an essential service in the current context of the COVID-19 pandemic.
The Ogilvie Group (ARO Inc., Synergie-Contact and Ogilvie Acquisition) is a multi-divisional company that provides outsourcing services to telecommunications companies through its call centres and collection departments.
The Ogilvie Group wishes to point out that the services offered by the company’s call centres have been recognized and confirmed as essential services in Quebec, Ontario and British Columbia by several telecommunications companies based in Quebec and Canada.
Contrary to what was asserted by the Journal de Montréal, in its April 1st edition, all of our employees who work for our Montreal collection division are working safely from home. And, because of the current situation, in collaboration with our partners, we are striving to be very flexible in our dealings with citizens.
A few people are required to be present in our call centres because of our essential service status in Quebec, Ontario and British Columbia. Although the majority of our team now telecommutes, we have implemented strict social distancing and workplace hygiene measures and have appealed to our employees’ professionalism and sense of civic-mindedness. Also, we have informed all of our employees that we shall reimburse any and all expenses they incur to purchase cleaning products and disinfectants (wipes, Purell-type hand soap).
Furthermore, we have asked the firms in charge of cleaning and housekeeping to increase the frequency of their cleaning and disinfection operations and to pay special attention to your workspaces and common areas such as elevators and bathrooms.
Our Quebec, Ontario and British Columbia call centres comply with the most recent social distancing standards as laid down by the public health directorates.
Our contribution to the fight against COVID-19
We have also given access to the 14th floor of the building that houses our Montreal-based call centre to the Quebec government and its Ministry of Health for their operations related to the COVID-19 pandemic. All are working to ensure the well-being of citizens and operate in exemplary conditions that respect the strict social distancing standards in place.
The Ogilvie Group and its agents shall make no further comments.
Information: Jean-Maxime St-Hilaire, , 514-916-2512
Flanagan relations publiques inc.
