We are able to offer various customer care programs including, technical support, welcome call programs, and specialized inbound/outbound customer contact. Each program is designed for the specific requirements of the client.

These customized outsourcing solutions are designed to manage ‘early stage’ client programs. Our solutions are cost effective, require minimal ramp up time and offer timely support for the prevention and recovery of the account reaching a later stage of delinquency. We offer customized solutions and can take a first-level or third-party collection approach when calling customers with past due accounts, depending on the needs of our clients.

These programs are designed to manage pre-charge off portfolios and are typically structured for customer retention. These solutions can handle unexpected large volumes of accounts. The main focus is to mitigate past due accounts proceeding to the write off stage and act as an extension of our clients’ business.

ARO offers contingency collection programs at all stages of the collection cycle. Unique work plan strategies have been designed for each stage of the collection cycle to ensure the highest rate of customer contact in order to maximize liquidations.

ARO provides customer service solutions using IVM campaigns through our ‘Interactive Intelligence’ Dialer technology. Examples of our IVM campaign strategies are:

• Customer service campaigns
• Reminder messages for payment(s)
• Marketing campaigns based on specific client criteria
• Customer satisfaction campaigns
• ‘Thank you for your business’ calls

Through our subsidiary company, Ogilivie Acquistion we are positioned to purchase and service debt portfolios such as forward flow, warehouse and bulk assignments.

ARO provides completely customizable full scale electronic and manual Skip Trace and Asset Search programs on a fee for service basis.

ARO has specialized in-house Legal Recovery Officers, on-staff Lawyers and paralegal teams across Canada who manage our national legal program through Small Claims Court or the Superior Court of Canada.

• Payment Processing services
• Estate Recovery programs
• Offsite Employee Outsourcing